1. Booking Platform
  2. Usage guides
  3. Using account configuration tools
  4. Using translations

How to translate your customer-facing content

Updated

Learn how to easily translate customer-facing content so guests can book in their preferred language.

Read an overview of our languages feature, learn how to translate your content within language settings or when configuring specific feature settings, or find answers to frequently asked questions.

 

Overview

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Languages configuration page showing “Translate Content” toggle option.

The translate content feature allows you to customize the language used for customer-facing content, from company information to booking form fields.

You can customize your default language or add additional languages. For example, your default system language may be English, but you want to offer guests the option to view the booking pages in English and Arabic.

We offer over 40 languages with locale variations available for each.

You can manage translations in bulk from Translate Content (Manage > Languages > Translate Content) or via select feature settings pages.

Callout icon of an open book outline, indicating a note.

You can set your default language settings within Company Setup (Account > Setup > Company > Locale > Language).

 

Translating your content from language settings

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Follow these steps to translate your customer-facing content:

  1. Go to the Translate Content page under Language settings (Configuration > Languages).
  2. Find the language you want to use, e.g., Arabic - AE.
  3. Click Edit Translation next to the translation to customize the language.

    Translate Content page showing available languages with the arrow pointing to the

    Callout icon of an open book outline, indicating a note.

    Each language listed is appended by an abbreviation indicating the variety of language.

    • French-FR:
      This represents the variety of French used in France
    • French-CA:
      This represents the variety of French used in Canada 

     

  4. Select the content you would like to edit from the sections offered: Company Content, Booking Form Content, Categories, Products, Statuses, Notifications, or Guest Types.

    Translation content page showing list of selectable entries for translation.

  5. You can browse or search the selected section of content by entering text in the Search field provided. You can search for the title, type, HTML data in notifications, labels, and already translated content. 

    Translation content page with search bar used to find translatable text.

  6. Enter or update the content listed by typing directly in the field. Where available, a preview of the current translation is displayed above the field to assist you with your translation.

    Translation content page with field input open for editing selected text.

  7. Remember to click Save to save your changes.

    Translation content page with Save button highlighted for saving changes.

  8. Finally, you want to ensure that the language setting is turned on by toggling the switch next to the desired language.

    Translate Content settings screen showing Arabic (AE) enabled with the status toggle set to On.

  9. Repeat this process for as many languages as you need. You can preview your changes using widget settings. Learn more here: Getting started with your widgets integration and widget editor.

    Booking widget settings panel with the arrow pointing to the Language dropdown set to English (US).

 

Translating your content within feature settings

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You can also translate content via specific settings pages once you have activated at least one translation, for example: 

  • Branding (Configurations > Layout > Branding)
  • Booking Page (Configurations > Layout > Booking Page)
  • Email Notifications (Configurations > Email Notifications)
  • Invoice (Configurations > Layout > Invoice)
  • Statuses (Configurations > Layout > Statuses)

Follow these general steps, using booking statuses as an example:

  1. Click Translate within the side menu.

    Layout statuses page with Translate option available in the actions menu.

  2. Select the language you want to translate, e.g., Arabic.

    Layout statuses translation window with dropdown menu to select language.

  3. Enter the translation into the Label or text field.

    Translate Label dialog for layout statuses highlighting editable text field.

  4. Click Save Translation to save your work.

    Save Translation window for layout statuses showing confirmation button.

 

Frequently Asked Questions

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Where can I quickly find this feature using the menu?

  • Configuration > Languages > Translate Content

What permissions do I need to use this feature?

  • You need Admin permissions to configure this feature.