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  4. Using discount and voucher codes

How to set up single-use voucher codes for use when booking

Updated

With the discounts feature, you can upload one-time-use voucher codes for customers when booking.

You can use vouchers to redeem purchased deals from syndication sites such as Groupon and Living Social. These codes are added to the system via an imported CSV file and can only be redeemed once. You may also use a voucher code to reward preferred customers with a one-time special discount. 

Read further to learn how to set up a voucher code and find answers to frequently asked questions.

Callout icon of an open book, indicating additional learning resources. Are you new to discounts? To learn more, read the article Managing your discount and voucher codes.

 

Setting up voucher codes

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Follow these steps to set up voucher codes for products:

  1. Go to the Discounts page (Products > Discounts).
  2. Select + New Discount to create a new voucher.

    Discounts page with an arrow highlighting the ‘New Discount’ button to indicate selection.

  3. Specify the voucher's name, amount, type (e.g., percentage or fixed amount), and how to apply the voucher (e.g., per product, per quantity booked) in the Details section.

    Discounts details section displaying editable fields for Name, Amount, Discount Type, Applies To, and Discount Code.

    Callout icon of a light bulb, indicating suggestions.

    Discount name

    Give your vouchers descriptive names to help you find them in internal reports, for example, Summer Promo 10% Per Booking, After Tax.

     

    Callout icon of an open book outline, indicating a note.

    Applies to options

    You can apply discounts to:

    • Per Product, Per Quantity Booked

    This option calculates the voucher based on the current price and quantity of each (applicable) product booked. For example, when customers book three eligible products together, a $5.00 discount results in a total of $15.00.

    • Per Booking, Before Tax

    This setting applies to the subtotal before taxes. For example, ($100 - $10 discount) + 5% tax = $94.50

    • Per Booking, After Tax

    This setting applies the voucher to the order subtotal after taxes. For example, ($100 + 5% tax) - $10 discount = $95.00


    Note: If you offer a 100% voucher, for example, the customer is still responsible for the taxes if you have set the voucher to apply per booking, after tax.

    The customer owes nothing at checkout if you set the discount per product, per quantity booked.

     

  4. Select Enable Single-Use Vouchers to activate vouchers and show the Voucher Codes section. 

    Discounts details section with an arrow highlighting the ‘Vouchers’ toggle to indicate selection.

  5. Select Select A File to choose and upload your voucher code CSV file.

    Discounts details section with an arrow highlighting the ‘Select a file’ area to add a CSV voucher code file.

  6. Set the voucher's valid date range within the Recurrence section. Options here include setting your voucher to always be valid, specifying a date range, and selecting weekdays on which the voucher can apply.

    Discounts recurrence section displaying editable options for date range and applicable days.

  7. Apply the discount to all products, specific products, or categories with the Apply To settings.

    Discounts recurrence section with an arrow highlighting the ‘Apply To’ area to indicate product selection.

  8. Select Save when done to activate the voucher.

 

Frequently asked questions

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Where can I quickly find this feature using the menu?

  • Products > Discounts

What permissions do I need to use this feature?

  • Admin permissions or restricted permissions to Manage discounts.