1. Booking Platform
  2. Usage guides
  3. Using your account
  4. Managing your account

How to sign in to your account

Updated

Signing in to your account is essential for protecting your personal information and ensuring the security of your data. It grants you access to personalized settings, allows you to track your activity, and enables syncing across devices. With sign-in protection, you can manage your preferences, recover your account if necessary, and enjoy a more tailored experience while maintaining your privacy and security.

Read further to learn more about starting with your account URL, signing in, best practices, resetting your password, or finding answers to frequently asked questions.

 

Getting started with signing in

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Are you having problems signing in to your staff-side account as an admin, staff member, or partner? Don't worry; we can help! 

Signing in requires the following pieces of information:

  • Your account URL
  • Your email address
  • Your password

Follow these steps to sign in:

  1. Navigate to your account URL.
  2. Sign in to your account.

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Are you a new administrator taking over an account from a past administrator and having difficulty signing in?

For privacy and security reasons, we cannot reset the password of an administrator's account at the request of another staff user or someone not associated with the account. Please try to have the administrator whose email is associated with the account reset the password.

If you cannot gain access, please get in touch with Technical Support, and we can assist you further.

 

1. Navigate to your account URL

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You can start by navigating directly to your account URL. Your account URL is formatted as follows:

https://{yourcompanyname}.manage.{region}.bookingplatform.app


For example:


https://thelondonexperience.manage.na1.bookingplatform.app


Our onboarding team shared this URL with you via email.

If you are already signed in, you bypass providing further credentials and go directly to the Booking Manager. You don't need to enter your email address and password.

You are asked to provide your account credentials if you haven't signed in yet. See the section on signing in below.

 

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Best practices for managing your account URL

We recommend that you bookmark your account URL to bypass entering your account URL directly.

Do you have multiple account subdomains or user accounts? Then, save your bookmarks in folders to improve how you have organized your bookmarks. Remember to rename your bookmarks to use naming patterns that help you quickly identify the bookmarks you need.

 

2. Sign in to your account

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Follow these steps to sign in to your account:

  1. Go to your account URL to view the sign-in page.
  2. Enter your email and password into the appropriate fields.

    Login screen showing options to sign in with Google or with an email and password, with an arrow pointing to the separator line between the two methods.

  3. Select Sign in to access your account.

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You can select Continue with Google to sign in with your Google SSO account credentials instead.


If you click on the Google option and are already signed into Google, you  automatically redirect to your dashboard; otherwise, you are asked to provide your Google SSO credentials and any required multi-factor authentication.

The email address you enter must match the email address configured within your Booking Manager account.

 

Callout icon of a triangle with an exclamation mark, indicating an alert or warning.

Failed sign-in attempts and suspicious activity

You have 3 attempts to try and access your account.

If your IP address is blocked due to suspicious activity, such as excessive failed sign-in attempts or sign-in activity from an unrecognized IP address, an email alerting you to the suspicious IP address is sent to the account's registered email address.


If you don't recognize the IP address, no action is required. We automatically block the suspicious IP from accessing your account. Your account remains accessible from your trusted devices.


If the IP address is yours, you can unblock your IP address in one of two ways.

  • Clicking on the Unblock link provided within the email.
  • Waiting 30 days past the last failed sign-in attempt.

If you forget your password, it is best to reset it via the Forgot your password? link, as instructed below.

Other sign-in issues

Are you signing in, but nothing happens? You may need to clear your browser cache. Please see the following website for more information. Browser-specific instructions are found under the tabs at the top of the page.

 

Best practices for managing your account credentials

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We recommend the following best practices to improve the experience of signing into your account.

  • Follow the requirements for strong passwords by making sure your passwords contain:

    • At least 8 characters
    • All of the following:
      --Lowercase letters (a-z)
      --Uppercase letters (A-Z)
      --Numbers (0-9)
      --Special characters (e.g. !@#$%^&*)

  • Use a digital password manager to generate unique passwords for each account and store them securely.
  • Determine a naming pattern for your credentials that groups them in the password manager, making them easier to find.

    • Include the role in the name of the credentials, for example, Account Admin or Account Staff.
    • If you have multiple sites, prefix the credentials with an abbreviation of the company name; for example, London Tour Company (LTC) and New York Tour Company (NYTC) might look like LTC Admin, LTC Staff, NYTC Admin, and NYTC Staff in your password manager.
    • Explore other ways to use letters and numbers in the names to force the display order of the credentials within the password manager.

  • Save your account credentials within a single folder within your password manager so they are easier to find when managing your credentials.
  • When changing your password, be sure to save the update to the correct set of credentials within your password manager. How you name your credentials helps with this, too!
  • Don't share your credentials! This is a security risk and causes issues with access to authentication codes.

 

Resetting your password

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Login screen with fields for email and password, showing an arrow pointing to the “Forgot your password?” link below the password field.

Did you forget your password? You can reset it using the Forgot your password? link under the password field.

 

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Learn more about resetting your password here:

 

Frequently asked questions

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How do I log out of my account?

  • You can log out of your account by selecting Account in the side menu and then choosing Log Out. 

Does the system log me out if I am inactive for some time?

  • Your account is automatically logged out 24 hours after your last login, and you must log in again.

I received an email alerting me to suspicious activity, but it wasn't me!

  • You can ignore the email if you received an email alerting you to suspicious activity and the IP address is not yours. The suspicious IP address remains blocked, and your account remains securely protected.