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  2. Usage guides
  3. Using products and related features
  4. Using gift card products
  5. Understanding the customer experience with gift cards

How to redeem gift cards for product purchases

Updated

This article provides step-by-step instructions on redeeming a gift card, which can help you understand your customers' experience.

Read further to learn how to redeem gift cards or find answers to frequently asked questions.

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 New to Gift Cards? Read the article Getting started with gift cards to learn more.

 

Redeeming gift cards for products

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Gift card redemption example

Steps to redeem gift cards depend on how you have configured your hosted booking site or widget.

The following instructions use the hosted booking site as an example, starting with the category page filtered for tours.

Learn more about configuring your hosted booking site or widget:


Follow these steps to redeem gift cards.

  1. Find the product you would like to book from the presented list.

    Hosted booking site category page with featured tour highlighted to begin booking process.

  2. Click the Book Here button.

    Hosted booking site category page with ‘Book Here’ button highlighted to start booking.

  3. Find a date and time that works with your schedule.

    Hosted booking site with available date and time selection highlighted on product page.

  4. Specify the number of participants.

    Hosted booking site with ‘Participants’ section highlighted on product page.

  5. Click Add to Shopping Cart to continue.

    Hosted booking site with ‘Add to Shopping Cart’ button highlighted on product page.

  6. Review your product selections, upsells, and price details.

    Hosted booking site with ‘Price details’ section highlighted on product page.

  7. Click the Continue to Checkout button to move to the next step.

    Hosted booking site with ‘Continue to checkout’ button highlighted on product page to proceed.

  8. Review your cart. Remove products or add promo codes.

    Hosted booking site with ‘Step 1’ of the shopping cart process highlighted on product page.

  9. Click the Next: Contact button to move to the next step.

    Hosted booking site with ‘Next: Contact’ button highlighted on product page to continue checkout.

  10.  Enter your contact information.

    Hosted booking site with ‘Contact Information’ fields and ‘Proceed to payment’ button highlighted on product page.

  11. Click Proceed to payment to continue to the next step.
  12. Choose to pay by Gift Card.

    Payment page with ‘Gift Card’ payment option highlighted to apply a gift card.
  13. Enter the gift card Amount and Code. This number is beneath the barcode on the Customer's gift card PDF. 

    Gift card modal highlighted on payment page, showing fields for amount and gift card code.

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    • The currency of the gift card needs to match the payment.
    • The minimum gift card amount you can use for payment is $1.00.

     

  14. Apply the gift card to the booking. 

    Apply button highlighted at bottom of gift card modal to confirm application to payment.

    Callout icon of an open book outline, indicating a note.
    • The system always applies the maximum available balance from the gift card to fulfill the payment request.
    • The system reserves the gift card when the customer applies it to the payment. If the customer cancels the booking, the value is released.
    • The system automatically completes the booking if the gift card covers the full amount. 
    • If the gift card covers part of the booking, the guest can pay the remaining amount using another gift card or payment method.

      To pay the balance owing with another gift card, repeat steps 12-14 above.

 

 

Frequently asked questions

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Can gift cards be purchased with a gift card?

  • Yes, you can redeem a gift card when purchasing gift cards.