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Understanding standard pricing for our Payments solution

Updated

Standard pricing for our Payments solution varies depending on several factors, from where you do business to the payment methods used. Check out our competitive rates below!

Read further to learn about our standard pricing for payments or information on other services at no additional charge.

 

Standard Pricing for Payments

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The transaction fees we apply depend on various factors: 

  • The region where you are doing business, e.g., the United States (US) versus the United Kingdom (UK). See breakdown below:
  • The card’s country of origin relative to your business location, e.g., US credit cards versus international credit cards
  • The payment method used, e.g., credit card versus Bancontact or Ideal 

Payment fee = Percentage (%) + Flat-Rate Fee*

For most payment methods, our payment fee consists of a percentage plus a flat fee, except the Ideal payment method, which only incurs flat fees as detailed below.

Callout icon of an open book outline, indicating a note.

Important fee rules

  • Pricing per region applies to all card types unless otherwise specified. 
  • Flat fees apply in the currency you, the Operator, choose to conduct business in. For instance, a flat fee of 0.30 would amount to USD 0.30 if your selected business currency is USD or CAD 0.30 if your selected business currency is CAD.

North America

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Card payment methods: percentage + flat fee

The following payment methods are subject to a percentage plus a flat fee charge. 

Business
Region

 Cards Domestic (excluding American Express)

American Express
Domestic

 Cards International (Intl.) + Flat-Rate Fee Per Transaction
Canada (CA) 2.85% 3.40% 3.65% + 0.30
United States (US) 2.85% 3.40% 4.35% + 0.30


Other payment methods: percentage + flat fee

The following payment methods are subject to a percentage plus a flat fee charge. 

Business
Region

 Bancontact + Flat-Rate Fee Per Transaction
Canada (CA) 1.40% + 0.30
United States (US) 1.40% + 0.30


Other payment methods: flat fee only

The following payment method is subject to a flat fee charge only.

Business
Region

 Ideal
Canada (CA) 0.80
United States (US) 0.80
Callout icon of a magnifying glass with an eye, indicating an example.

Payment Use Case Examples: United States (US)

 

Example #1: US customer, US business, and US credit card
A US customer books an experience with a US-based business using a US-based (domestic) credit card. The following fees apply in the currency in which the business has chosen to operate, e.g., USD:

  • 2.85% + 0.30

Example #2: US customer, US business, and US American Express credit card
A US customer books an experience with a US-based business using a US-based (domestic) American Express credit card. The following fees apply in the currency in which the business has chosen to operate, e.g., USD:

 

  • 3.40% + 0.30

 

Example #3: International customer, US business, and International credit card
An international customer books an experience with a US-based business using an international credit card. The following fees apply in the currency in which the business has chosen to operate, e.g, USD:

 

  • 4.35% + 0.30

 

Example #4: International customer, US business, and Bancontact
An international customer books an experience with a US-based business using the Bancontact online payment method. The following fees apply in the currency in which the business has chosen to operate, e.g., USD:

  • 1.40% + 0.30

 

Example #5: International customer, US business, and Ideal
An international customer books an experience with a US-based business using the Ideal online payment method. The following fees apply in the currency in which the business has chosen to operate, e.g., USD:

  • 0.80

 

Middle East, Asia, Australasia

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Card payment methods: percentage + flat fee

The following payment methods are subject to a percentage plus a flat fee charge. 

Business
Region		 Cards Domestic (excluding American Express) American Express Domestic Cards International (Intl.) + Flat-Rate Fee Per Transaction
Australia (AUS) 1.70% 1.75% 3.45% + 0.30
Hong Kong (HK) 3.35% 3.40% 3.85% + 0.30
Japan (JP) 3.55% 3.60% 3.55% + N/A
New Zealand (NZ) 2.65% 2.70% 3.65% + 0.25
Singapore (SG) 3.35% 3.40% 3.85% + 0.50
United Arab Emirates

2.85%

 3.50% 3.85% + 0.25


Other payment methods: percentage + flat fee

The following payment methods are subject to a percentage plus a flat fee charge. 

Business
Region

 Bancontact + Flat-Rate Fee Per Transaction
Australia (AUS) 1.40% + 0.30
Hong Kong (HK) 1.40% + 0.30
Japan (JP) 1.40% + N/A
New Zealand (NZ) 1.40% +  0.25
Singapore (SG) 1.40% + 0.50
United Arab Emirates N/A + N/A


Other payment methods: flat fee only

The following payment method is subject to a flat fee charge only.

Business
Region

 Ideal
Australia (AUS) 0.30
Hong Kong (HK) 0.50
Japan (JP) 0.29
New Zealand (NZ) 0.45
Singapore (SG) 1.00
United Arab Emirates N/A
Callout icon of a magnifying glass with an eye, indicating an example. Payment Use Case Examples: Australia


Example #1: Australian customer, Australian business, and Australian card
For example, an Australian customer books an experience with an Australian-based business using an Australian-based (domestic) credit card. The following fees apply in the currency in which the business has chosen to operate, e.g., AUD:

  • 1.70% + 0.30

Example #2: Australian customer, Australian business, and Australian American Express card
For example, an Australian customer books an experience with an Australian-based business using an Australian-based (domestic) American Express credit card. The following fees apply in the currency in which the business has chosen to operate, e.g., AUD:

 

  • 1.75% + 0.30

Example #3: International customer, Australian business, and International card
For example, an international customer books an experience with an Australian-based business using an international credit card. The following fees apply in the currency in which the business has chosen to operate, e.g., AUD:

 

  • 3.45% + 0.30

 

Example #4: International customer, Australian business, and Bancontact
For example, an international customer books an experience with an Australian-based business using the Bancontact online payment method. The following fees apply:

  • 1.40% + 0.30

 

Example #5: International customer, local business, and Ideal
For example, an international customer books an experience with an Australian-based business using the Ideal online payment method. The following fees apply in the currency in which the business has chosen to operate, e.g., AUD:

  • 0.30

Europe & UK

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Card payment methods: percentage + flat fee

The following payment methods are subject to a percentage plus a flat fee charge.

Cards Domestic (excluding American Express) American Express Domestic Cards UK Cards EEA Cards  Int. + Flat-Rate Fee Per Trans-action
Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Cyprus (CE), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (GE), Gibraltar (GI), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Malta (MT), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE),
1.45% 1.90% 2.45% See Domestic 3.20% + 0.25
Norway (NO)
2.35% 3.00% See International See Domestic 3.20% + 0.25
Switzerland (CH)
2.85%  1.90% See International See International 3.20% + 0.25
United Kingdom (GB)
1.45% 1.90% See Domestic See International 3.20% + 0.20

 


Other payment methods: percentage + flat fee

The following payment methods are subject to a percentage plus a flat fee charge.

Business
Region

 Bancontact + Flat-Rate Fee Per Transaction

Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Cyprus (CE), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (GE), Gibraltar (GI), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Malta (MT), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Switzerland (CH) 

 1.40% + 0.25
United Kingdom (GB) 1.40% + 0.20


Other payment methods: flat fee only
The following payment method is subject to a flat fee charge only.

Business
Region

 Ideal

Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Cyprus (CE), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (GE), Gibraltar (GI), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Malta (MT), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Switzerland (CH) 

 0.29
United Kingdom (GB) 0.25

 

Callout icon of a magnifying glass with an eye, indicating an example. Payment Use Case Examples: Germany


Example #1: German customer, German business, and German card
For example, a German customer books an experience with a German-based business using a German-based (domestic) credit card. The following fees apply in the currency in which the business has chosen to operate, e.g., EUR:

  • 1.45% + 0.25

Example #2: German customer, German business, and German American Express card
For example, a German customer books an experience with a German-based business using a German-based (domestic) American Express credit card. The following fees apply in the currency in which the business has chosen to operate, e.g., EUR:

 

  • 1.90% + 0.25

Example #3: International customer, German business, and International card
For example, an international customer books an experience with a German-based business using an international credit card. The following fees apply in the currency in which the business has chosen to operate, e.g., EUR:

 

  • 2.45% + 0.25

 

Example #4: International customer, German business, and Bancontact
For example, an international customer books an experience with a German-based business using the Bancontact online payment method. The following fees apply in the currency in which the business has chosen to operate, e.g., EUR:

  • 1.40% + 0.25 

 

Example #5: International customer, local business, and Ideal
For example, an international customer books an experience with a German-based business using the Ideal online payment method. The following fees apply in the currency in which the business has chosen to operate, e.g., EUR:

  • 0.29 EUR

Other services

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There are no additional charges for the following other services:

  • Standard payout
  • 3D Secure (per attempt)
  • Card account updater (per updated card)
  • Refunds*

*We do not charge to process refunds, but the original transaction fee is non-refundable, as we are still charged various fees for processing the original transaction.