1. Booking Platform
  2. Usage guides
  3. Using your account
  4. Managing your account

How to reset your password

Updated

You can reset your account password if you have forgotten it and cannot access your account.

Read more about resetting your account password or finding answers to frequently asked questions.

 

Resetting your account password

Back to top

Follow these steps to reset your account password:

  1. Go to your account URL to view the sign-in page. You may need to log out of your account first to access the sign-in page.
  2. Select the Forgot your password? link. 

    Login screen with arrow pointing to the

  3. Enter your account email address in the Email field of the Forgot your password? window.

    Forgot password screen with arrow pointing to the email input field where the user must enter their email address to receive reset instructions.

  4. Select Reset my password to have a reset password code sent to your email address. The window changes to waiting for the entered code and new password.
  5. Enter the code you received in the Your Verification Code email into the Code field.

    Password reset screen with arrow pointing to the

  6. Enter your new password in the New Password and Enter New Password Again fields.

    Password reset screen with arrow pointing to the

    Callout icon of a triangle with an exclamation mark, indicating an alert or warning.

    Make sure your password contains all of the following:

    • A lowercase letter (a-z)
    • An uppercase letter (A-Z)
    • A number (0-9)
    • At least 8 characters
    • A special character or space (e.g., !@#$%^&*)

     

  7. Select Change Password to confirm the change. The page refreshes to show your sign-in page, where you can sign in with your email address and new password.

    Callout icon of an open book outline, indicating a note.

    If you sign in using Google SSO, you must reset or change your password through that service.

    Callout icon of an open book outline, indicating a note.

    Learn more about signing into your account here:

 

Frequently asked questions

Back to top

How do I change the password of one of my staff or partners?

  • We suggest you have your staff or partners change their passwords. This practice ensures that only the account holder is privy to their password.