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  2. Usage guides
  3. Using analytics and reports
  4. Reporting on account activity

Reporting on account activity

Updated

With the account activity report, you can monitor staff, partner, and customer activity, such as guest edits or report exports, and locate and identify problems that might occur during regular system usage, such as email bounce errors or abandoned pre-bookings.

The activity report is a comprehensive record of all events in your system. It highlights changes made within the system but does not specify the exact nature of those changes. However, it does provide the name of the user who implemented the changes, along with the date and time the user made the changes, offering enough information to guide you in the right direction!

Read further to learn about exporting the report, filtering the report, searching the report, and customizing report columns. You can also find answers to frequently asked questions.

 

Using your account activity report

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You can learn how to use the features of the account activity report with the following articles.

Account Activity page highlighting the export button with an arrow pointing to the download icon for exporting activity logs.

Exporting the account activity report

You can export account activity and save the data to MS Excel, CSV, or PDF formats.


Learn more: How to export the account activity report

 

Filtering the account activity report

You can filter account activity by date, log, staff member, and priority.


Learn more:

Account Activity page with an arrow pointing to the staff filter dropdown for narrowing logs by specific staff member.

 

 

Account Activity page highlighting the search field with an arrow pointing to the search box for finding specific log entries.

Searching the account activity report

You can search the message field for key values.


Learn more: How to search the account activity report

 

Customizing account activity report columns

You can customize the columns in your account activity to display only the information you need to see.


Learn more: How to customize the report columns displayed for the account activity report

Account Activity page showing the columns button with an arrow pointing to the icon for adjusting visible table columns.

 

Frequently asked questions

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Where can I find this feature using the menu?

  • Analytics > Account Activity

Are emails we sent through the system to customers and guests logged?

  • Yes, you can view log entries of emails sent to customers and guests in both the booking log tab and the account activity report.

What are further examples of records added to the report?

  • The system adds records when someone adds, removes, updates guests, or exports reports, such as PDF, CSV, XLS, etc.

What types of actions does the system not log?

  • The system does not log staff changes to product availability events.

How long does the report keep records for?

  • The report does not contain records older than two years.